Get the most out of your Brella coverage.

Your Brella plan is meant to be used, and the place to do that is in your Member Portal.

Register to create a password and set up your account. If you’ve already done that, you can just log in. 

Haven't enrolled yet? Reach out to your employer, message our concierge, or call (888) 300-5382.

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Filing a claim is easy.

We made filing a claim simple and easy by putting everything online. If you are diagnosed with a covered illness or injury, log in and start a claim. Here’s how it works.

1

Tell us what happened by answering a few questions about your symptoms and treatment.

2

Upload photos or documents to support your claim—no need to wait for insurance paperwork.

3

Set your payment preferences so we can send you cash as soon as your claim is approved.

Pro tip! Have any receipts, statements, prescriptions, or documents that show your diagnosis handy so you can submit them with your claim.

If your claim is approved, we’ll pay it in less than 72 hours. Otherwise, your Brella Concierge will reach out about next steps.

Get the Brella app

With the Brella app you can file a claim from anywhere— as soon as you’re diagnosed with a covered condition. Plus, sign up for location-based reminders and we’ll check in with you if we notice you’re in a local hospital  or urgent care. That way you’ll never forget to file a claim.

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Brella Health Insurance app

Your Brella Concierge is here to help

Your dedicated Brella Concierge is standing by to answer questions about your coverage. Call (888) 300-5382 anytime Monday to Friday 8am to 8pm CT and from 9am to 3pm on Saturdays, or email support@joinbrella.com

Filing claims by mail

If you aren’t able to file a claim online, you can file a claim by fax or mail. Just fill out this paper claim form

Download form

Submit an appeal

If you disagree with a claims decision, you may submit an appeal in writing. Reference the instructions on your claims notice, check our FAQ, or call your Concierge.

Mail to

Greenhouse Life Insurance Company
Administered by Brella Services Inc.
ATTN: Claims
2093 Philadelphia Pike #2496
Claymont, DE 19703

Or fax to: (856) 315-6567

If you have questions about your claim, reach out to Brella Concierge at (888) 300-5382.